Voxel Privacy Policy

Last Updated: Mar 1, 2023

Voxel Labs, Inc. and all of its affiliates and subsidiaries, meaning companies related by commonownership or control (collectively, “Voxel,” “we,” “us,” “our”) respect your (the “user,” the“user’s,” “you” or “your”) right to privacy and strive to maintain the confidentiality of yourpersonal information. This Privacy Policy describes in greater detail our privacy practices forcollecting and maintaining certain information collected about you, or your business if yourepresent a business entity. This Privacy Policy applies to all versions of our platform, software,hardware, applications, website https://www.voxelai.com/, other websites, products, services,media forms, and/or channels (collectively, the “Services”).

We may change this Privacy Policy from time to time. If we make changes, we will notify youby revising the date at the top of the page. We require you to read and agree to this PrivacyPolicy when you visit and access the Services.

You agree that by accessing the Services in any way, you have read, understood, and agree to bebound by all of this Privacy Policy.

1. Application of this Privacy Statement

This Privacy Policy (the “Privacy Policy”) applies to all of our Services, whether or not they linkto this Privacy Policy. Voxel is the responsible entity for all Personally Identifiable Information(PII) subject to this Privacy Policy for any Services accessed or utilized by users anywhere in theworld.

2. Information We Collect

Direct customer and their employees, insurance companies, and stakeholders generally make upthe community we serve. We may collect some limited information from users through thefollowing channels:

  • We collect voluntarily-provided information through our website during the signupprocess for users;
  • We collect e-mail addresses and names in order to create accounts in the Voxel application;
  • We provide users the option of providing their phone numbers to support features such as2-factor authentication and SMS alerts;
  • Users may voluntarily submit information, such as comments or messages, to other usersas part of the communication features available through our Services;
  • We track a subset of user activities within the application to record errors and improveapplication performance;
  • We collect non-PII through the use of cookies to track user behavior and improveperformance; our Cookie Policy is further explained below;
  • We maintain a helpdesk function for addressing any questions, comments or concernsrelated to the Services. We may access users’ e-mail addresses and any other informationthey elect to provide as part of responding to such inquiries. This information is onlyutilized for user support, is stored only for recordkeeping and analytics purposes, and isnot otherwise shared.
  • We may, from time to time, collect automatically-collected information when you accessour Services (“Usage Data”), such as browser information, link interaction with ourproducts, Internet Protocol (IP) addresses, and any other usage information collectedfrom cookies and other tracking tools.
  • We may also when you enable location-based services, collect Global Positioning System(GPS) location data and/or motion data.

3. Our Cookie Policy

Our Services may, from time to time, use “Cookies.” A Cookie is a small piece of data or textfile stored in your computer or mobile device by your web browser. Cookies may contain textthat can be read by a server that delivered the Cookie to you. The text contained in the Cookiegenerally consists of a sequence of letters and numbers that uniquely identifies your computer ormobile device; however, it may contain other information as well.

By agreeing to accept our use of Cookies, you are giving us permission to place some or all theCookies described below on your device.

We may use Cookies for

  • Identifying the areas of our Services that you have accessed or utilized;
  • Signing in and identifying you as one of our users;
  • Website analytics;
  • Remarketing our Services to you;
  • Navigating our website or other Services; and
  • Remembering your preferences and settings; or
  • Personalizing the content that you see on or through our Services.

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies,you may not be able to access features on our Services correctly or at all. For more informationabout Cookies, visit www.AboutCookies.org.

4. Information Disclosure

We limit any sharing of information we have collected about you to certain narrow purposes.Your information may be shared for the following reasons only:


If we believe the release of information about you is necessary to respond to a legal process, toinvestigate or remedy potential violations of our policies, or to protect the rights, property, orsafety of others, we may share your information as permitted or required by any applicable law,rule, or regulation. This includes exchanging information with other entities for fraud protectionand credit risk reduction.


We may, from time to time, share your information with third parties that perform services for usor on our behalf, including payment processing, credit checks, data analysis, e-mail delivery,hosting services, user services, and marketing assistance.


If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired byanother entity, we may transfer your information to the successor entity. If we go out of businessor enter bankruptcy, your information would be an asset transferred or acquired by a third party.You acknowledge that such transfers may occur and that the transferee may decline to honor thecommitments we’ve made in this Privacy Policy.

5. Our Stance on Contact with You

We may, from time to time, contact you to remind you about something related to the Services orto inform you of other services we have in the works through “push notifications” or similarmeans. If you do not wish to receive notifications, you will be provided an “opt-out” option.

We may also contact our users in other ways, such as e-mails or e-newsletters with promotionalor marketing materials, coupons, or deals, or, to set up a demonstration. You will be provided an“opt-out” option if you do not wish to take advantage of these communications.

6. Your Rights in Connection with Information that WeCollect About You

You have the following rights with regard to information about you:

  • The right to be informed about what kind of information about you is collected, stored,processed, and disclosed by us; therefore, we have compiled this Privacy Policy for you.
  • The right of access (you can request us to provide you verbally or in writing with the typeof information we store about you, and we have up to one month to respond to yourrequest).
  • The right to rectify any Personally Identifiable Information that is inaccurate.
  • The right to erasure (some conditions apply, see the Data Retention Section, below).
  • The right to restrict the processing of your Personally Identifiable Information; however,if you restrict us from processing a part of your Personally Identifiable Information that isessential to our provision of services, you may be asked to terminate your account andstop using our services.
  • The right to data portability, which allows users of our Site to obtain and reuse theirPersonally Identifiable Information for their own purposes as they see fit, includingacross different other services; you may request us to transmit your PersonallyIdentifiable Information directly from our servers to another company’s servers, and wewill do so, where it is technically feasible.
  • The right not to be subject to a decision based solely on automated processing, includingprofiling, which produces legal effects concerning you or that affects you significantly.

If you would like to exercise any of the above rights or have any questions about your rights,please contact us with the information provided below.

7. Data Retention

To the extent that any is collected, your Personally Identifiable Information will be erased when:(i) it is no longer needed for its original processing purpose; (ii) you withdraw your consent forus to store your information by sending an e-mail to info-deletion-requests@voxelai.com; (iii)there is no justified reason for the processing of your Personally Identifiable Information, andyou object to our processing of your Personally Identifiable Information; or (iv) erasure of yourPersonally Identifiable Information is required in order to fulfill a statutory obligation under theEU, US, or state law. Under any of the above-mentioned circumstances, we will make sure yourPersonally Identifiable Information is erased. You may request us to erase your PersonallyIdentifiable Information in writing by sending an e-mail to info-deletion-requests@voxelai.com,and we have up to one month to respond to any such request.

8. How We Keep Your Personal Information Safe

We use industry-leading administrative, technical, and physical security measures to help protectyour information, including using the best-in-class software systems to collect and store ourusers’ information, including but not limited to Google Analytics, Marketo, and Salesforce.

While we have taken reasonable steps to secure the information you provide to us, please beaware that despite our efforts, no security measures are perfect or impenetrable, and no methodof data transmission can be completely guaranteed against any interception or other type ofmisuse. Any information disclosed online is thus vulnerable to interception and misuse byunauthorized parties

9. How We Notify You of Breaches

Voxel has a process in place for providing notices to affected and potentially-affected parties inthe event of breaches and incidents. If you or your data are or potentially may be, the subject ofsuch a breach or incident, we will notify you in accordance with our objectives related to privacy.

10. Policy Regarding Children

We do not knowingly solicit information from or market to children under the age of 18. If youbecome aware of any data that we have collected from children under the age of 18, pleasecontact us using the contact information provided below.

11. General Compliance with Laws

Our Privacy Policy complies with the strictest laws on handling Personally IdentifiableInformation. Such laws include the USA’s Children's Online Privacy Protection Act (COPPA)and the California Consumer Privacy Act (CCPA).

12. Contact

For questions or concerns about privacy, we can be contacted at security@voxelai.com or, bymail at the following address:

Voxel Labs, Inc.

425 2nd Street

San Francisco, California 94107